Purchase regulation on site

Like consumer protection rules

  1. Thanks to more careful regulation, consumers are safe from seemingly free services: at the time of purchase, they must explicitly confirm that they understand that the offer is paid for.
  2. If a click on a button or link is required to confirm the order, these must clearly indicate that with this confirmation the consumer is obliged to pay a sum of money (there must be a writing such as: “ORDER WITH PAYMENT OBLIGATION”). Otherwise, the consumer is not bound by the contract or order and, therefore, is not obliged to pay.
  3. Furthermore, mechanisms such as those in the “pre-checked” boxes, according to which it is the consumer who must expressly refuse the service that is otherwise tacitly requested or accepted, are prohibited.
  4. New forms of protection also for contracts concluded by telephone: these are valid only after signature or in any case after acceptance in writing.
  5. In the case of services, confirmation by the trader must take place before the service is provided. In any case, the trader will not be able to provide the service (including the supply of water, gas or electricity, or district heating) in the 14 days valid for withdrawal, in which the consumer can exercise the right of reconsideration.
  6. As regards prices, these must be expressed clearly and completely: sellers must clarify the total cost of the product or service offered, including any additional costs.

Right of withdrawal and return of goods

  1. In the case of distance or off-premises contracts, consumers have 14 days to reconsider and exercise their right of withdrawal. In the case of sales contracts, the period begins on the day the consumer has received the goods, in the case of service contracts, on the day the contract is concluded.
  2. If the trader does not provide the consumer with information on the right of withdrawal, the period for exercising the right of withdrawal shall be extended to one year and 14 days. In case of breach of the information obligations, the consumer does not even have to bear the direct cost of returning the goods.
  3. If the consumer exercises the right of withdrawal, he must receive a refund of the amount paid within the following 14 days, using the same payment instrument used to purchase the good or service. To exercise the right of withdrawal, a standard model can be used, valid for all European countries, but any other form of expression of the intention to withdraw will be valid.
  4. The consumer who withdraws from the contract is obliged to return the goods unless the trader has offered to collect the goods himself. The consumer shall return the goods or hand them over to the trader within 14 days from the date of the communication containing the intention to withdraw.
  5. The costs of returning the goods shall be borne by the trader where the trader has expressly agreed to this or where the trader has failed to inform the consumer that he will bear the cost of returning the goods.

Translated with www.DeepL.com/Translator (free version)